FAQ

FAQ

How to find an appropriate transfer?

Type or select your pick-up and drop-off location in our search form. You will see all the available vehicle classes for this route and their description. The price is provided for each transfer and there is booking button.

What is the minimum time to book a transfer?

Online bookings are accepted, at least, 16 hours before the transfer. If less than 16 hours are left, please, contact our support team, we will try to find a solution for you.

Will my driver take me to the hotel?

Yes. The transfer is understood as a trip to any point within the location limits. If you want to book a transfer to your hotel, type location name in the Drop-off field in search box, choose vehicle type and specify your hotel name and address. The driver will take you to the hotel, the price doesn’t depend on its address.

How can I book a transfer to the airport?

Please, type the pick-up location in the Pick-up field, choose your destination airport in the Drop-off field. The transfer is understood as a trip to any point within the location limits. You can calculate departure time according to the specified transfer duration.

I can't find my route. What can I do?

Specify your route: fill in the Pick-up and Drop-off fields with the necessary location name, airport, train (bus) station. If there are no ready transfers for your route, send us transfer request. We will find transfer according to your request and this information will be sent to your email.

How to choose a vehicle type?

Luggage and passenger capacity are shown for each vehicle type in the list of transfers, there are also examples of cars. Economy, Comfort and Premium class cars are divided according to their comfort, Minibuses – according to their capacity. If you have doubts which vehicle type suits you best, ask us.

There is no necessary vehicle type. What can I do?

If there is no necessary car or if you have doubts regarding the vehicle type, you may send us a request. We will find vehicle type according to your request.

What if I am traveling with children?

Children are also considered passengers. When you are booking your transfer, you may order child seats and your driver will install them for safety purpose. Child seats are paid as an additional service.

Is it necessary to book child seats?

In most countries child seats are necessary to transport children, there are penalties for not using child seats. If you don’t order a child seat, the driver has right to cancel your transfer. In any case, children safety is more important.

If you do not know your flight number?

If you receive information about the flight just before the departure, please specify the city you are flying from in the field Flight number. We will accept your booking, but you should inform us about your flight number as soon as you know it.

What pick-up time should I specify?

For a transfer FROM the airport please specify your arrival time according to your ticket. The driver will monitor your arrival according to the flight number. If you are going TO the airport, subtract from the departure time (specified in your ticket) 3 hours and duration of the trip to the airport (it is specified on the transfer page).
For example: your departure time is 2.00pm, duration of the trip to the airport is 1hour, then you need to specify a departure time as 10.00am.

How to specify my address?

Specify the hotel name or destination address. You may copy hotel address from the hotel voucher. If you don’t know the address, you will have to explain the driver where you’re going. The price includes transportation to any point within the location limits.

Booking the return transfer

The price for the return transfer is the same as for the direct one. The amount of the prepayment is also doubled. In case of cancellation of the return transfer, half of the prepayment will be returned.
For example: your transfer costs 100 EUR, your prepayment is 10 EUR. When you are booking a round-trip the total cost will be 200 EUR, online prepayment is 20 EUR. You will have to pay only 180EUR to the driver.
You pay 90EUR to the driver after the first transfer, the rest 90EUR after the return transfer. If the transfer distance is large, during the direct transfer the driver may ask 50% prepayment for the return transfer.

Can I make order without filling the fields?

If you don’t find your route in the search box or you have a special order, you may book your transfer through our managers. Send transfer price request or message through contact us form. Specify all details of your trip, we will find a necessary transfer for you.

How can I make sure that my booking was accepted?

As soon as you make the booking, you will receive confirmation on your email, it’s a voucher where you can see booking number and transfer details. This email means that the car has been booked and the driver will meet you at the specified time. If you haven’t received the confirmation email, you should immediately contact us.

If the flight arrived earlier

If you arrive before the transfer start time, it’s possible that your driver isn’t there yet. Please, stay in the arrival hall and wait for your driver. You may text him saying that you’re waiting for him in the arrival hall.

Will I be able to change the data in my order?

Yes, the order changes will be made for free, but no later than one day before the trip. To make changes, contact our support team info@canaryislandtransfer.com

How to find my driver?

The driver will meet you holding a nameplate with your name. If he meets you in the airport, he will be waiting for you in the arrival hall. If you go from the hotel, your driver will be waiting for you at the hotel’s lobby or reception.

Can I be sure that the driver will meet me?

We guarantee that the driver will do his best to meet you, he is interested to meet you. He will have your phone number, and you will have his phone number too. As soon as you go out from the airport, pay attention to the nameplates and keep your phone switched on, the driver may call you directly. We cooperate with agencies specialized in car transfers, and we strictly monitor order performance. Transfer failures are extremely rare.

If the flight is delayed

As soon as you know that your flight is delayed, contact your driver or our staff. You should specify your booking number and new time of arrival.